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IMPORTANT UPDATE FROM JACKSON FAMILY DENTISTRY

December 17, 2020

To the valued patients of our Jackson Family Dentistry community,

In January 2019, I purchased Jackson Family Dentistry from former owner, Dr. Scott Charmoli, who continued to see patients through August 2019. After Dr. Charmoli’s departure from Jackson Family Dentistry, while reviewing files of past patients, I discovered what I believed to be evidence of potential misconduct / unethical practices during his tenure.

The health and safety of patients is my highest concern as a doctor. As medical professionals, we take an oath to “do no harm” to our patients, which is why I felt the ethical obligation to report activity that I believed to be suspicious. On December 15, Dr. Scott Charmoli was indicted by the US Department of Justice on ten counts:

At Jackson Family Dentistry, our goal is to provide quality care that improves your health, comfort and appearance. We understand that the opportunity to care for you is a privilege, and one we take very seriously. My heart goes out to any patients who may have been mistreated in this situation, and my goal is to help rebuild their trust and faith in the dentistry profession through excellent care and patient service.

While this is a deeply disturbing matter with serious implications for patients who received care under the practice of former owner Dr. Scott Charmoli, it is a separate and distinct matter that has no impact on the current or future level of excellent care that patients receive at Jackson Family Dentistry under its current ownership. 

Without exception, dental care should be built on a foundation of honesty and earned trust. I welcome the opportunity to sit down with you to personally review your records and address any concerns you may have about your dental health. 

Thank you,

Dr. Pako Major

Questions and Answers

What should current/former patients of Jackson Family Dentistry do if they have concerns that they were affected by the misbehavior being investigated?

Patients are welcome to set up a time to consult directly with one of Jackson Family Dentistry’s dentists, review their records, and address any concerns about their history of care and dental health moving forward. 

The health and safety of patients is the highest concern for a doctor. As medical professionals, doctors take an oath to “do no harm” to patients, which is why Dr. Major felt the ethical obligation to report activity that he believed to be suspicious. Dr. Major’s heart goes out to any patients who may have been mistreated in this situation, and his goal is to help rebuild their trust and faith in the dentistry profession through excellent care and patient service.

What exactly are the allegations of misconduct?

On December 15, Dr. Scott Charmoli was indicted by the US Department of Justice on ten counts:

  • Eight counts of health care fraud
  • Two counts of false statements related to health care matters

The health care fraud charges are in regard to the money Dr. Charmoli collected for the alleged unlawful procedures, both from insurance companies and patients directly.

The false statement charges assert that Dr. Charmoli knowingly and willfully made a false statement to a patient that his/her tooth needed a crown when, in fact, Charmoli damaged the tooth intentionally in order to deliver the service and collect payment for the service of administering a crown.  

What resources are available for current/former patients of Jackson Family Dentistry who are now apprehensive to receive dental care?

Patients are welcome to set up a time to consult directly with one of Jackson Family Dentistry’s dentists, review their records, and address any concerns about their history of care and dental health moving forward.

What is the staff doing to ensure that patients feel safe in continuing a relationship with Jackson Family Dentistry?

Without exception, Dr. Major believes dental care should be built on a foundation of honesty and earned trust. He and the other dentists at Jackson Family Dentistry welcome the opportunity to sit down with patients to personally review their records and address any concerns they may have about their dental health.

How long did the alleged misbehavior under investigation occur under the previous ownership of Jackson Family Dentistry?

Dr. Major suspected misbehavior after randomly reviewing patient records, going back at least five years. Upon caring for patients under new ownership, evidence of potential misconduct / unethical practices by the former owner were discovered and reported to the Wisconsin Department of Safety and Professional Services and the U.S. Department of Justice.

How many patients were affected by the misbehavior / misconduct under investigation?

At this time it is difficult to say how many patients were affected by the misconduct under investigation. If you believe that you were affected by Dr. Charmoli’s misconduct, please contact Jackson Family Dentistry.

Are all patients that received care under the former owner of Jackson Family Dentistry being made aware of the investigation?

All former patients of Dr. Charmoli are in the process of being contacted. If you believe you have been affected by the misconduct of Dr. Charmoli, please contact Jackson Family Dentistry.

Are any current staff members involved/associated with the potential misbehavior of the previous Jackson Family Dentistry owner that is currently under investigation?

The dental practice was purchased in January 2019 with zero knowledge of or association with the alleged actions of Dr. Charmoli that are currently under investigation. While some of the staff have stayed at the practice through the transition of ownership, they do not have the expertise nor the access to have been aware of the alleged misconduct.

Was Dr. Major aware of the potential misbehavior under investigation when he acquired Jackson Family Dentistry?

No, Dr. Major purchased the dental practice with zero knowledge of or association with the alleged actions of Dr. Charmoli that are currently under investigation.

How did the potential misbehavior of Dr. Charmoli that is currently under investigation come to light?

Upon caring for patients after Dr. Charmoli left Jackson Family Dentistry in August 2019, Dr. Major uncovered evidence of potential misconduct / unethical practices by the former owner were discovered and reported to the Department of Safety and Professional Services and Department of Justice.

Five patients were mentioned by initials in the indictment of being victims of this scheme.  However, I think it may have happened to me too.  How do I find out and what is my recourse?

If you’d like to review your patient history and records, please call Jackson Family Dentistry to schedule an appointment.

If you’re interested in filing a formal complaint against Dr. Charmoli or have questions about legal recourse, please contact attorney Patrick Knight at 414-271-1440.

Are these charges civil or criminal?  Should he face criminal charges for damaging his patients’ teeth?

The indictment does contain criminal charges.  Any decision regarding additional charges is ultimately up to the Department of Justice or the district attorney for Washington County.